Product Specialist, Marketing and Consumer Support

About Us

New Roots Herbal is a leading manufacturer and distributor of high-quality natural health products in Canada. Based in Vaudreuil-Dorion, the company is growing and looking for dynamic and motivated people. Are you currently looking for a new challenge that will have a direct positive impact on the well-being of thousands of people? Join our team and help us make life better!

Main Tasks and Key Responsibilities

• Customer Support and Communications
• Be the first contact with the public to answer product-related questions, resolve concerns and escalate issues (via telephone, TAWK live chat, email and social media).
• Monitor and document all inquiries to identify trends and develop FAQs for internal knowledge bases.
• Share insights across departments for production innovation and communication updates.
• Product Marketing Content Creation
• Demonstrate product expertise as the authority on our products and relative competitors.
• Develop marketing collaterals for new products and coordinate launch campaigns.
• Create content for multiple platforms: websites, social media, newsletters, podcasts, ad campaigns, pamphlets, articles, recipes, retail support materials, etc.
• Develop actionable plans based on emerging concerns or trending product questions.
• Other marketing tasks as needs arise.
• Regulatory Affairs and Quality Assurance Liaison
• Capture and escalate product feedback/adverse reactions to Quality Assurance and Regulatory teams.

Required Competences and Skills

• Excellent written and verbal communication skills in English and French (Stores across Canada 90% of our customers are English speaking).
• Compassionate and solution-oriented, proven aptitude for customer service, problem solving, follow-up and support.
• Excellent sense of priorities, organization and planning with the ability to multitask.
• Comfortable using/learning platforms like TAWK, Gmail, VoIP systems, Microsoft/Google Workspace.
• Creative and proactive mindset.
• Good team spirit and interpersonal communication skills.

Education

Diploma in Science (BSc) with a focus on health or nutrition. Strong passion and good knowledge of naturopathy. Minimum of 3 to 5 years combined experience in marketing and customer support in natural health or related industries.

Schedule

Full-time permanent position (40 hours per week) - On-site position
Monday to Friday, 9:00 a.m. to 5:00 p.m. (in person: 3405, F.-X.-Tessier, Vaudreuil-Dorion)