New Roots Herbal | Administrative Assistant and Customer Service - NFH | Natural Health Products

Administrative Assistant and Customer Service - NFH

Administrative Assistant and Customer Service - NFH


Are you looking to kickstart your career in a dynamic environment? Join our team as an Administrative Assistant and Customer Service, to gain valuable experience and develop versatile skills within the administration realm. You will be contributing to projects that have a real impact while learning from experienced professionals in a supportive environment.

Tasks & Responsibilities

ü  Take phone orders/web orders/email orders

ü  Enter sales orders in SAP

ü  Processing client invoices

ü  Process customers’ returns, damages, and pricing errors

ü  Handle company invoicing (vendors)

ü  Handle client accounts, and customer complaints, issues or questions

ü  Handle simple accounting transactions

ü  Assist in tasks related to marketing and promotion

ü  Help organize and distribute marketing materials

ü  Report to the General Director and handle calendar, reminders, and ongoing tasks

ü  Provide monthly sales reports

ü  Assist in organizing events, trade shows and trips

ü  Translate different documents

ü  Assist in various office tasks

Skills & Competencies

ü  Excellent oral and written communication skills in English and French (90 % of the calls are in English)

ü  Minimum of one (1) year of experience in customer service

ü  Computer proficiency with MS Office

ü  Excellent interpersonal and communication skills

ü  Team-player and demonstrate professionalism

ü  Very strong organization skills and detail oriented

ü  Experience with SAP (an asset)

ü  Experience with natural health products (an asset)

ü  Naturopathic practitioner (an asset)

Education & Experience

ü DEC or DEP in secretarial or Administration

ü Administrative experience: 1 years 

Work Schedule

Monday to Friday, 8:00 a.m. to 4:00 p.m.
40 hours / week
Full-time permanent position

We Offer

 " When an opportunity arises, don't be afraid to seize it", Please submit your resume along with a brief cover letter highlighting your interest in the role and relevant skills. We look forward to reviewing your application! Only selected candidates will be contacted.

Submit your résumé to Marie-Ève Descôteaux

By mail: Human Resources
3405, F.-X.-Tessier
Vaudreuil-Dorion (QC) J7V 5V5
By fax: 450-424-0130
By email:

Only candidates selected for an interview will be contacted.